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Delivery & Returns

We ship all across the United States, including outer regions such as Alaska and Hawaii. All orders come with tracking service so you can check in on your order at any time. Tracking details are in your account or sent by email.

We aim to keep our delivery charges extremely simple.

Charges 

Standard Shipping - $6.99  (2-9 business days)
Fast Shipping - $14.99 (1-5 business days)
Free shipping for orders over $50

RETURNS

We want you to experience a flash of happiness every time you smell or see your Carfume products. If for any reason you are not happy with your product, please let us know in the first instance by emailing enquiries@carfume.co.uk 

  1. If you are not satisfied with our response, you have the right to return your goods within 14 days of purchase, providing they are within their original packaging and your Carfume has not been opened. If you have opened your carfume, you may be offered a credit note. You are responsible for the cost of returning goods.
  2. Return addresses:
    1. Carfume Returns, Rakuten Super Logistics, 325 Lasley Avenue, Hanover Township, PA 18706
    2. Carfume Returns, Rakuten Super Logistics, 6985 South Union Park Center, Suite 300, Salt Lake City, UT 84047
  3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 5 working days. We will also notify you the status of your refund.

  4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@carfume.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@carfume.co.uk.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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